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A simulation based continuous improvement approach for manufacturing based field repair service contracting

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posted on 2017-03-08, 16:29 authored by Aly Owida, P.J. Byrne, CATHAL HEAVEYCATHAL HEAVEY, Paul Blake, Khaled S. El-Kilany
This paper develops and tests a novel extension to traditional supplier selection practice, with a particular focus on the concluding stages of a manufacturing-based field service. Action-based research was used to design and develop a discrete event simulation decision support for a large multinational manufacturing organisation with a significant after-sales service supply chain. The framework has been designed to identify and validate the value attributable to collaborative supplier contracting with built-in costed performance improvement targets. Use of the framework in the case organisation was found to produce greater cost savings over traditional practice, facilitating extended supply chain contracts. The results provide evidence of the high level of savings achievable while also improving customer delivery through targeted service improvements over the contracts life cycle. This framework advances beyond the prevalent practice of cost-focused short-term adversarial supply contracting and is innovative in terms of its continuous improvement simulation based framework design.

History

Publication

International Journal of Production Research;54 (21), pp. 6458-6477

Publisher

Taylor and Francis

Note

peer-reviewed

Rights

This is an Author's Original Manuscript of an article whose final and definitive form, the Version of Record, has been published in the International Journal of Production Research, 2016 copyright Taylor & Francis, available online at: http://dx.doi.org/10.1080/00207543.2016.1187774

Language

English

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