From the abolition of library fines and the creation of age-friendly
communities to the completion of thousands of social housing units
and the announcement of a ‘21st Century University Town’, 2018
proved a busy year for local authorities. It was a year in which much
data on the performance of local authorities were disseminated. The
Local Government Audit Service’s report for 2016 (published in 2018)
noted an improvement in some local authorities in revenue-collection
yields, budgetary control, procurement, capital balances and
governance. The National Oversight & Audit Commission (NOAC)
continued to oversee the implementation of national policy at local
government level, producing reports on performance indicators and
the Public Spending Code, as well as a report on customer satisfaction
levels and three reports on auditing issues. NOAC also continued its
profiling of local authorities, visiting councils to enable NOAC
members to gather and interrogate data on topics such as finances,
customer service, corporate planning, housing issues, performance
indicators, tourism initiatives, employment, and economic and
community development.