Perspectives on the role of the intermediary in the justice system: A systematic review and qualitative synthesis

Children and vulnerable adults can experience substantive barriers when engaging with justice systems. An intermediary is a trained professional who supports vulnerable individuals to participate fully in legal processes by facilitating communication between them and legal professionals. Challenges in the establishment of the role are evident, while perceptions of how stakeholders perceive the role are relatively under-explored. This review synthesises literature on stakeholders’ perspectives of the intermediary role in the justice system. A systematic search of electronic databases (n =6) was undertaken alongside manual searches of the grey literature. Papers were independently screened for inclusion. Included papers were appraised for quality and qualitative content analysis was undertaken. The final sample (n =26) included the perspective of vulnerable individuals and families, legal practitioners and intermediaries. Seven categories were identified: (1) unique knowledge with transformative impact; (2) relationship work; (3) evolving scope, clear boundaries; (4) low status, high demands; (5) outer strengths, inner conflicts; (6) fulfilment in the role and (7) out of sync. The findings suggest that the role of the intermediary is perceived positively across stakeholder groups. However, several challenges are evident in relation to successful implementation of this complex and nuanced role. Recommendations for research and policy are discussed.