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Transforming the university library one step at a time: a ten year LibQUAL + review

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posted on 2019-03-27, 09:05 authored by CIARA MC CAFFREYCIARA MC CAFFREY
University libraries are going through a period of enormous transformation and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections, and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL + survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections, and spaces transformed and where readers’ perceptions of the quality of library services significantly improved.

History

Publication

New Review of Academic Librarianship; 25 (1), pp. 59-75

Publisher

Taylor and Francis: Routledge

Note

peer-reviewed

Rights

This is an Author's Manuscript of an article whose final and definitive form, the Version of Record, has been published in New Review of Academic Librarianship 2019 copyright Taylor & Francis, available online at: http://dx.doi.org/10.1080/13614533.2018.1511438

Language

English

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