Knowledge management practices in small-scaled project-based software engineering organisations the case of Enverian Ltd

Large portion of the key research in the Knowledge Management field has been conducted in the large organisational setting. In contrast, this thesis focuses on Knowledge Management practices utilised by small-scaled project-based Irish software development organisation Enverian, headquartered in Dublin. It is intended that the results of this work will uncover Knowledge Management areas within Enverian, which require improvement, and at the same time contribute to the better understanding and appreciation of knowledge management in small-scaled software project-based organisations. The research strategy chosen for this thesis was survey research. The main research activity was the conducting of structured interviews with two company directors, and a distribution of Knowledge Management Assessment Tool (KMAT) questionnaire to the employees and management in Enverian. It allowed for better understanding of the company’s culture, current practices and attitudes towards Knowledge Management, and uncovered the areas of Knowledge Management that require improvement. The interview format and data analysis was informed by a detailed review of literature on the Knowledge Management in small to medium-sized organisations and software engineering environments. Knowledge Management appears in Enverian to get its form especially at an operational and tactical levels, however lacks formal structure and executive management drive on a strategic level. A set of recommendations for improved Knowledge Management practices within Enverian was formulated after careful analysis of the research findings. Keywords: Knowledge Management, Knowledge Management Strategy, Project Management, Small-Scaled Software Development Organisation, Software Development