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Date
2016
Abstract
For many people, services are difficult to define. We use them everyday but never own them. Our experience of services is often defined by many tangible and intangible elements, interactions and touchpoints. Our experiences of a service can unfold over long periods of time or can be short lived. How and why services work usually only becomes apparent when something goes wrong.
Supervisor
Description
peer-reviewed
Publisher
University of Limerick
Citation
ITERATIONS;03, pp. 62-65
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Files
Funding code
Funding Information
Sustainable Development Goals
External Link
Type
Article
Rights
https://creativecommons.org/licenses/by-nc-sa/1.0/