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Publication

Applying social network analysis to monitor web-enabled business processes

Date
2010
Abstract
The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted across many organisations today. This is more evident within the Irish health sector. This research summarises a survey of the literature and argues that the inability of current Business Process Management (BPM) techniques to visualise and monitor web-enabled business processes prevents us from transforming information on network activity and infrastructures. Thus, this research sets out to propose the need to develop a framework to enhance manager's ability to monitor key performance indicators (KPIs) while improving business process restructuring practices.
Supervisor
Description
peer-reviewed
Publisher
Citation
Proceedings from the 6th International Conference on Web Information Systems and Technologies (WEBIST 2010);pp. 404-408
Collections
Lero - The Science Foundation Ireland Research Centre for Software
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Files
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Carroll-Applying.pdf
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Keywords
social network analysis, process monitoring
ULRR Identifiers
https://researchrepository.ul.ie/handle/10344/710
 https://doi.org/10.34961/547
Funding code
Funding Information
Science Foundation Ireland (SFI), European Research Council (ERC)
Sustainable Development Goals
External Link
Type
Meetings and Proceedings
Rights
https://creativecommons.org/licenses/by-nc-sa/1.0/
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