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Publication

Toward a framework for customizing public services

Date
2011
Abstract
Processes are the main constituents of public services and as such demand correct and complete execution. Increasingly however, governments feel the pressuring need to deliver public services more quickly and personalized to the needs of local communities or citizens. This not only jeopardizes their quality but also requires them to form teams that combine deep technical and programming knowledge with business experts..It is the aim of this research project to deliver a framework that allows non IT-experts to customize prefabricated and generic processes by parameterizing them. This customization revolves around reference guidelines that accommodate multiple-viewpoints in a consistent manner.
Supervisor
Description
non-peer-reviewed
Publisher
Citation
International Conference on Information Technology and Electronic Services;04/2011
Collections
Lero - The Science Foundation Ireland Research Centre for Software
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Files
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2011_Haque.pdf
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Keywords
process, public service, reusability, customization, t-shaped framework, reference guidelines
ULRR Identifiers
https://hdl.handle.net/10344/1731
 https://doi.org/10.34961/9485
Funding code
Funding Information
Science Foundation Ireland (SFI), European Research Council (ERC)
Sustainable Development Goals
External Link
Type
Meetings and Proceedings
Rights
https://creativecommons.org/licenses/by-nc-sa/1.0/
License