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Date
2011
Abstract
The success of developing service networks rely on obtaining a correct understanding of the end-to-end business processes. However, there are major concerns as to the lack of research efforts to examine methods to successfully manage the complexity of service networks. The insufficient communication efforts between business and technical experts results in a dissatisfactory service delivery and the inability to predict and measure the service network performance. This literature survey is initiated with purpose of finding a novel way to represent business processes in service networks and analyses the process performance. Specifically, we discuss the need to conceive tools and techniques to manage the complexity of service networks without jeopardising the performance of service networks and provide an overview of current simulation-based modelling approaches and optimising business processes.
Supervisor
Description
non-peer-reviewed
Publisher
Citation
Files
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2011_Carroll%203.pdf
Adobe PDF, 407.72 KB
Funding code
Funding Information
Science Foundation Ireland (SFI), European Research Council (ERC)
Sustainable Development Goals
External Link
Type
Meetings and Proceedings
Rights
https://creativecommons.org/licenses/by-nc-sa/1.0/