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Applying social network analysis to discover service innovation within agile service networks
Date
2010
Abstract
The literature indicates that there is urgent need to address the significant gap in our ability to value the contributory interaction of service networks in organisational performance. This paper is primarily concerned with exploring how service (re)configuration is utilised to optimise network performance. The paper will summarise the literature review over the past year in the quest to document how we can understand the contributory value of service innovation networks. It identifies some interesting overlaps in business process management, service science, and network innovation literature. This paper will discuss how failing to account for the value of service networks inhibits our capability to discover and monitor service performance and how this complements the evolvement of service science. This prevents managers from transforming information on network activity and infrastructural capabilities into strategic knowledge. This paper demonstrates how social network analysis (SNA) can be a powerful tool for managers to understand organisational network performance and service interaction.
Supervisor
Description
peer-reviewed
Publisher
Robert Chi
Citation
Service Science;2/ 4/ pp. 225-244
Files
ULRR Identifiers
Funding code
Funding Information
European Research Council (ERC), Science Foundation Ireland (SFI)