University of Limerick
Dhirani_2019_Federated.pdf (484.25 kB)

Federated hybrid clouds service level agreements and legal issues

Download (484.25 kB)
posted on 2024-03-26, 15:09 authored by Lubna Luxmi DhiraniLubna Luxmi Dhirani, THOMAS NEWETHOMAS NEWE, Shahzad Nizamani

Cloud Computing has been adapted by various sectors due to its diversified benefits in terms of applications, services, different cloud delivery models, architectures, ease of use, cost, performance and customized offerings. Cloud vendors are bound to provide the Quality of Services (QoS) to cloud tenants as promised in the Service Level Agreement (SLA) mutually agreed between both parties. Despite of having SLA contracts a wide range of legal issues surface as majority of new and existing cloud tenants “fail to understand the federated cloud functionality and SLA exclusions”. The newly formed federated cloud models and vendors lack standardization, performance, reliability and trust. The authors highlight various SLA and legal based issues with the help of a use-case example in the federated hybrid and multi-cloud ecosystem which may lead cloud tenants into vendor lock-in, operational complexity, security and SLA breaches.



Yang, XS., Sherratt, S., Dey, N., Joshi, A. (eds) Third International Congress on Information and Communication Technology. Advances in Intelligent Systems and Computing, vol 797




This version of the article has been accepted for publication, but is not the Version of Record and does not reflect post acceptance improvements, or any corrections. The Version of Record is available online at: Use of this Accepted Version is subject to the publisher’s Accepted Manuscript terms of use

Also affiliated with

  • LERO - The Science Foundation Ireland Research Centre for Software

Sustainable development goals

  • (4) Quality Education

Department or School

  • Electronic & Computer Engineering

Usage metrics

    University of Limerick


    Ref. manager