Can automated text classification improve content analysis of software profect data?

Content analysis is a useful approach for analyzing unstructured software project data, but it is labor-intensive and slow. Can automated text classification (using supervised machine learning) be used to reduce the labor or improve the speed of content analysis? We conducted a case study involving data from a previous study that employed content analysis of an open source software project. We used a human-coded data set with 3256 samples to create different size training sets ranging in size from 100 to 3000 samples to train an “ensemble” text classifier to assign one of five different categories to a test set of samples. The results show that the automated classifier could be trained to recognize categories, but much less accurately than the human classifiers. In particular, both precision and recall for lowfrequency categories was very low (less than 20%). Nevertheless, we hypothesize that automated classifiers could be used to filter a sample to identify common categories before human researchers examine the remainder for more difficult categories.