Designing work: a study of collaboration and concentration in open-plan offices

This article looks at the design of open-plan offices, particularly in relation to the impact of spatial design on different work-modes. It examines the history of the open-plan office, looking at how the open-plan workplace has evolved. It reports the findings of a survey on office design of 150 office workers across multiple industry sectors, job types and age categories. Finally, assuming there will not be a return en masse to the traditional, space hungry, cellular office for most knowledge workers this article considers what have we learned so far, and how spaces can be designed to support different work-modes, combining the seemingly conflicting requirements of supporting both collaboration and concentration